Privacy
We are committed to protecting your personal information and ensuring that your data is collected, used, stored, and shared responsibly and securely.
Our contact details
Caravan & Motorhome Carpets
Email: info@caravanandmotorhomecarpets.co.uk
The type of personal information we collect
We collect and process personal information when you contact us through our website or place an order with us.
This may include:
- Name
- Email address
- Contact telephone number
- Enquiry type
- Information you provide in the "How Can We Help?" field
- Delivery address
- Delivery postcode
- Order details
We do not collect or store your payment card details. Payments are processed securely by Stripe.
How we collect your personal information
We collect information directly from you when you:
- Submit our contact form.
- Place an order through our website.
- Contact us by email or telephone.
Why we collect your personal information
We use your personal information to:
- Respond to your enquiries.
- Provide quotations where requested.
- Process and fulfil your orders.
- Contact you regarding your order.
- Maintain our business records.
- Comply with our legal obligations.
During checkout we validate UK postcodes using the third-party postcode validation service Postcodes.io to ensure we can deliver your order. Only the postcode you enter is sent to this service for validation.
Payments are processed securely by Stripe. Your payment information is provided directly to Stripe and is processed in accordance with Stripe's own Privacy Policy. We do not receive or store your payment card details.
Our lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely upon are:
Consent
Where you contact us through our contact form, we process your information based on your consent.
You may withdraw your consent at any time by contacting us at info@caravanandmotorhomecarpets.co.uk.
Contract
Where you place an order with us, we process your information because it is necessary to fulfil our contract with you.
Legal obligation
We may retain certain records where required to comply with legal or tax obligations.
How we store your personal information
Your personal information is stored securely on our systems.
We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.
How long we keep your information
Enquiries submitted through our contact form are retained only for as long as necessary to deal with your enquiry.
Order information is retained for as long as required to fulfil your order and to comply with our legal and accounting obligations.
Once your information is no longer required, it will be securely deleted.
Sharing your information
We only share your personal information where necessary to provide our services.
This includes:
- Stripe, for securely processing payments.
- Postcodes.io, for validating UK delivery postcodes during checkout.
We do not sell your personal information to third parties.
Your data protection rights
Under UK data protection law you have rights including:
- The right of access.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to object to processing.
- The right to data portability (where applicable).
You are not required to pay any charge for exercising your rights.
If you make a request, we will respond within one month.
Please contact us at info@caravanandmotorhomecarpets.co.uk if you wish to exercise any of your rights.
Cookies
Our website may use cookies that are necessary for the operation of the website and to improve your browsing experience.
For further information, please see our Cookie Policy.
How to complain
If you have any concerns about our use of your personal information, please contact us at info@caravanandmotorhomecarpets.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
Cookies
Cookies are small files stored on your device when you visit websites. We use cookies to enhance your browsing experience and monitor the performance of our website. You have the choice to accept or reject different types of cookies depending on your preferences.
Types of Cookies We Use:
- Session Cookie (OctoberCMS Session Cookie): We use a session cookie called october_session to maintain your session while you browse our website. This cookie is temporary and is deleted once you close your browser. It does not store personal information and is used only for maintaining a consistent browsing experience during your session.
- Analytics Data (Google Analytics): We use Google Analytics to understand how visitors interact with our website. By default, Google Analytics Consent Mode is active, allowing us to collect some basic, non-identifying analytics data without using cookies. This means that even if you reject cookies, we still gather aggregated data about website performance. However, if you accept cookies, we will store cookies that provide more detailed insights into user interactions, helping us further improve our site.
Your Choices:
When you first visit our website, no cookies will be stored. You will see a cookie banner asking whether you wish to accept or reject cookies.
- If you accept cookies, the analytics cookies (such as those from Google Analytics) will be enabled, providing a more customised experience.
- If you reject cookies, Google Analytics will still collect basic data without storing cookies, but no detailed analytics will be available. The october_session cookie will still be used to ensure proper website functionality during your session.
You can change your preferences at any time by clearing your cookies or by adjusting your browser settings. For more detailed information on cookies, please visit AboutCookies.org.