Returns Policy

At caravanandmotorhomecarpets.co.uk, we take great pride in the quality of our products. As all of our carpets are made to order, we recommend checking your order carefully before completing your purchase.

Bespoke Products

All of our carpets are made to measure and manufactured specifically for your selected vehicle. As bespoke products, they are exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations.

Faulty or Incorrect Items

If you believe your order is faulty, damaged or not fit for purpose, please get in touch with us within 14 days of receiving your order so we can investigate the issue.

Once we've been notified, you will have a further 14 days to return the item to us for inspection.

If, after inspection, the product is confirmed to be faulty or not fit for purpose, we will issue a full refund to the original payment method.

Refunds

Refunds will only be processed once the returned item has been received and inspected by our team.

Once your refund has been approved, we'll send you a confirmation email. Refunds are always issued to the original payment method used when placing the order.

Return Conditions

Returned items must be received within 28 days of the original delivery date.

We reserve the right to refuse a refund if:

• The item is returned outside the permitted returns period.
• The product has been used, altered or damaged after delivery.
• The item is not found to be faulty or not fit for purpose.

The date your order is shown as delivered by the courier will be used to calculate the returns period.

Return Postage

Customers are responsible for the cost of returning items to us unless otherwise agreed. Original delivery charges are non-refundable.

Need Help?

If you'd like to arrange a return or have any questions regarding our Returns & Refund Policy, please get in touch using the contact details on our Contact page or email us at hello@caravanandmotorhomecarpets.co.uk.